The ombudsman provides a hugely important service to many of the people living in Wales. The ombudsman is often the last resort for people trying to get justice. They have been let down by the system right the way across. The ombudsman is the last person that they can go to. The proposed Bill provides many potential improvements. Can I just talk about oral complaints? The ombudsman cannot take oral complaints. Every single one of us in this room, I would suggest, takes oral complaints. If we didn’t, we would reduce the number of complaints we get from constituents by about a third. If we didn’t accept them orally, and quite often in inappropriate places, when they want to tell you about things—. A lot of people do like to tell you things rather than having to write it down. There’s a literacy problem amongst many people who don’t like to write things down, especially officially, which can be dealt with by officialdom. They have a nervousness about it. They have a nervousness about their literary skills. I think, perhaps most importantly, they’re frightened they’ll get something wrong. I think that allowing the ombudsman to accept things orally will mean that people will lose that fear. Now, that might increase the number of complaints going to the ombudsman, but it might also stop future ones, because, if the ombudsman gets a lot of complaints in one area, rather than having to wait continually for the next one, he’ll be able—and I use the word ‘he’ because it’s currently a he—to deal with it.